Our Commitment to Your Satisfaction
At FlareCraft Store, we understand that automotive enthusiasts demand excellence in every aspect of their experience, including our returns and exchanges process. Just as we specialize in precision-engineered automotive enhancements, we apply the same dedication to ensuring your complete satisfaction with every purchase.
We stand behind the quality of our premium automotive parts and want you to be completely happy with your carbon fiber fender flares, rear wings, and widebody kits. If for any reason you’re not satisfied, our straightforward returns policy ensures a hassle-free resolution.
Return & Exchange Eligibility
Items Eligible for Return/Exchange
- Unopened products in original packaging
- Products with manufacturing defects
- Incorrect items shipped by our team
- Damaged items during shipping
Return Timeframe
You have 15 days from the delivery date to initiate a return or exchange request.
Non-Returnable Items
Due to the precision nature of our automotive enhancements, the following items cannot be returned unless defective:
- Custom-fitted fender flares that have been test-fitted or modified
- Custom-painted rear wings or any custom-finished products
- Opened installation kits where seals have been broken
- Products showing signs of installation attempts or modification
Note: All returned items must be in their original condition with packaging, manuals, and all included components.
Return & Exchange Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order to request a return authorization.
Step 2: Complete the Return Request Form
Use the template below to submit your return request via email to [email protected]:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear FlareCraft Store Team,
I would like to request a return/exchange for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return: [Product Name(s) and SKU(s)]
– Reason for Return: [Please specify: Defective, Wrong Item, Changed Mind, etc.]
Customer Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email Address]
– Phone Number: [Your Phone Number]
Please provide instructions for returning the item(s).
Thank you,
[Your Name]
Step 3: Receive Return Authorization
Within 1-2 business days, you’ll receive a Return Authorization Number and shipping instructions.
Step 4: Ship Your Return
Package the item securely in its original packaging and include all accessories. Ship to our facility at:
FlareCraft Store Returns
4075 Progress Way
Des Moines, US 50309
Step 5: Processing Your Return
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeframe
Refunds are typically processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchange Process
If you need to exchange an item for a different size or product:
- Follow the standard return process outlined above
- Clearly indicate in your return request that you’d like an exchange
- Specify the replacement product you’d prefer
- We’ll ship your replacement once we receive the returned item
Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you with alternatives or process a refund.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll arrange for a replacement at no additional cost
- We cover return shipping for defective items
Need Assistance?
Our dedicated customer service team is here to help automotive enthusiasts with any questions about returns or exchanges.
Email: [email protected]
Address: 4075 Progress Way, Des Moines, US 50309
We’re committed to providing a returns experience that matches the precision and quality of our premium automotive parts.
FlareCraft Store – Precision Engineering for Automotive Excellence