Our Commitment to Automotive Excellence

At FlareCraft Store, we understand that precision and performance matter in every aspect of your automotive experience. Just as our carbon fiber fender flares and rear wings are engineered for perfection, our shipping and returns process is designed with the same dedication to excellence. We’re committed to ensuring your complete satisfaction from order placement to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment Faster delivery to most regions
Free Shipping EMS Free on orders over $50 15-25 business days after shipment Budget-conscious customers
Note: Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control. We ship globally, with the exception of some Asian countries and remote locations.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress directly through the carrier’s website using your tracking number.

Returns & Exchanges Policy

We stand behind the quality of our precision-engineered automotive enhancements. If you’re not completely satisfied with your purchase, our straightforward returns process ensures a resolution that matches our commitment to excellence.

Return & Exchange Eligibility

You have 15 days from the delivery date to initiate a return or exchange request for eligible items.

Items Eligible for Return/Exchange:

  • Unopened products in original packaging
  • Products with manufacturing defects
  • Incorrect items shipped by our team
  • Items damaged during shipping

Non-Returnable Items:

Due to the precision nature of our automotive enhancements, the following items cannot be returned unless defective:

  • Custom-fitted fender flares that have been test-fitted or modified
  • Custom-painted rear wings or any custom-finished products
  • Opened installation kits where seals have been broken
  • Products showing signs of installation attempts or modification

Note: All returned items must be in their original condition with packaging, manuals, and all included components.

Return & Exchange Process

1Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order to request a return authorization.

2Complete the Return Request Form

Submit your return request via email to [email protected] using the following template:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear FlareCraft Store Team,

I would like to request a return/exchange for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return: [Product Name(s) and SKU(s)]
– Reason for Return: [Please specify: Defective, Wrong Item, Changed Mind, etc.]

Customer Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email Address]
– Phone Number: [Your Phone Number]

Please provide instructions for returning the item(s).

Thank you,
[Your Name]

3Receive Return Authorization

Within 1-2 business days, you’ll receive a Return Authorization Number and shipping instructions.

4Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship to our facility at:

FlareCraft Store Returns
4075 Progress Way
Des Moines, US 50309

5Processing Your Return

Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeframe

Refunds are typically processed within 5-7 business days after we receive and inspect your returned items.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchange Process

If you need to exchange an item for a different size or product:

  • Follow the standard return process outlined above
  • Clearly indicate in your return request that you’d like an exchange
  • Specify the replacement product you’d prefer
  • We’ll ship your replacement once we receive the returned item

Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you with alternatives or process a refund.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement at no additional cost
  • We cover return shipping for defective items

Need Assistance?

Our dedicated customer service team is here to help automotive enthusiasts with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 4075 Progress Way, Des Moines, US 50309

We’re committed to providing a shipping and returns experience that matches the precision and quality of our premium automotive parts.

FlareCraft Store – Precision Engineering for Automotive Excellence